Shipping policy

Delivery Estimates

We provide delivery estimates in good faith; however, delays may occur due to factors beyond our control, such as government restrictions, supplier issues, natural disasters (fires, strikes), border inspection, global pandemics, or other unforeseen events.

Shipping Policy

  1. Damages or Defects:
    Items damaged or found to be defective will be replaced free of charge, including shipping costs.
  2. Change of Mind or Color Preference:
    If you wish to return or exchange an item due to a change of mind or color preference, the customer is responsible for the shipping fees.
  3. Parcel Inspection:
    Please inspect your parcel at the time of delivery. If the box is open, torn, or damaged, do not accept it from the courier. Instead, take a picture of the damaged parcel and send it to us at artlitcraftsteam@gmail.com for further assistance.

Delivery Timeline

  • Shipping Origin: All lamps are shipped from our production partner's warehouse. Delivery times may vary based on location, customs clearance, and the selected shipping service.
  • Tracking Information:
    • For USPS or Royal Mail: Order status will display as "Pre-transit" until it clears customs in your country. Once cleared, the status will be updated to "In transit."

    • For YunExpress: Tracking will immediately show as "In transit" from the original country.

  • Processing Time:

    Orders normally require 7–15 business days to process from the date of purchase and it will vary based on each item. Please view each item's order description for detail information
    • Standard Shipping: Typically takes 7-20 business days for delivery depending on each location.
    • Express Shipping: Available for delivery within 4-7 business days, subject to an additional fee.

Shipping Carriers

We primarily use USPS, UPS, DHL, Royal Mail, YunExpress for deliveries.

Important Notes

  • Battery Exclusion:

    Batteries (CR2025) are not included due to airline shipping regulations. Lamps operate using a continuous 5VDC power source.

If you have further questions or require assistance, please contact us at  artlitcraftsteam@gmail.com